Privacy Policy

Effective Date: May 1, 2026

At Hope COS, we respect your privacy and are committed to protecting the information you share with us.

Information We Collect

We may collect personal information that you voluntarily provide through forms, applications, housing inquiries, service enrollment, event registration, donations, website contact forms, text messages, emails, phone calls, or other communication with Hope COS.

This information may include:

  • Name
  • Phone number
  • Email address
  • Demographic information
  • Service or housing related information you choose to share
  • Other information needed to provide support or services

We may also collect general website information, such as website activity or usage data, to help improve our services and website experience.

How We Use Information

Information collected by Hope COS may be used to:

  • Provide services, housing support, resources, and communication
  • Respond to questions or requests for assistance
  • Coordinate care, referrals, and program participation
  • Improve programs and identify community needs
  • Better understand where additional services or resources may be needed
  • Meet reporting requirements for grants, contracts, funders, and program evaluation

When Hope COS provides information to grantors, funders, or other approved third parties for reporting purposes, we make reasonable efforts to remove identifying information whenever possible. Information shared externally is deidentified or reported in aggregate form to protect privacy.

Hope COS does not sell personal information.

Text Messaging (SMS)

If you provide your phone number to Hope COS, we may contact you by text message regarding services, recovery housing, appointments, scheduling, resources, program updates, or other service-related communication.

Message frequency may vary. Message and data rates may apply.

You may opt out of text communication at any time by informing Hope COS staff that you no longer wish to receive text messages.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Information Sharing

Hope COS may share information only in limited circumstances, including:

  • When required by law
  • To comply with funding, grant, or contractual reporting requirements
  • With service providers or partner organizations involved in supporting services, when appropriate and permitted
  • In deidentified or aggregated form for reporting, planning, or program evaluation purposes

We strive to limit the sharing of personal information to what is necessary to support services, comply with requirements, and improve community care.

Data Security

Hope COS takes reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

While no system can guarantee complete security, we make reasonable efforts to safeguard the information entrusted to us.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact:

Hope COS
5440 North Union Blvd

Colorado Springs, CO 80918
719-401-3111
Info@HopeCOS.org